Healthcare Customer Expert
About the position
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. This position will be based onsite at our Las Vegas, Nevada site location.
Responsibilities
- Inbound calls from medical professionals, using medical terminology, to request and verify benefits
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately and professionally communicate with customers
- Providing support for Health Care Providers
- Researching benefit information
- Handle situations which may require adaptation of response or extensive research
- Accurately document and maintain all interactions
- Verify each caller according to our verification standards
Requirements
- 2 years customer service experience minimum in a medical related field
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Proficient with desktop computer system and the ability to self-troubleshoot
- Proven oral & written communication skills
- Ability to multi-task between talking and typing
- Excellent Windows operating system and browser skills
- Strong customer service skills
- Ability to handle high stress situations and difficult customers/members
- Availability to work various shifts
- Resume required
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
